Terms of service
Terms of Service
Last Updated: October 26, 2026
Welcome to VELSFORD!
These Terms of Service ("Terms") govern your access to and use of https://velsford.com, including its products, content, features, and related services (collectively, the "Services").
Throughout these Terms, "VELSFORD," "we," "us," and "our" refer to the merchant operating the VELSFORD online store.
By accessing our website or placing an order, you agree to these Terms, subject to applicable consumer protection laws.
Please read these Terms carefully before making a purchase.
1. About VELSFORD
VELSFORD is an online retail brand offering a thoughtfully selected range of consumer products, including lifestyle essentials, home accessories, gifts, and other everyday finds.
Our goal is to provide a convenient shopping experience through clear product information, straightforward ordering, and responsive customer service.
Our online store is powered by Shopify, which provides the ecommerce technology supporting our website and checkout.
Products may be processed, packed, or shipped by third-party fulfillment and logistics partners from different locations.
VELSFORD remains responsible for its customer-facing sales obligations as required by applicable law.
2. Website Use & Eligibility
By accessing or using our website, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction or are using the Services with appropriate parental or guardian authorization.
When using our website, you agree to:
Provide accurate and complete information when placing an order.
Use our Services only for lawful purposes.
Respect the intellectual property rights of VELSFORD and third parties.
Refrain from fraudulent, misleading, or abusive activities.
Avoid interfering with the security, functionality, or availability of our website.
Comply with all applicable laws and regulations.
We may take reasonable measures to investigate suspected fraudulent, unauthorized, or unlawful activity.
Nothing in these Terms restricts rights protected by applicable law.
3. Product Information & Availability
We make reasonable efforts to ensure that product descriptions, photographs, specifications, variations, pricing, and other information displayed on our website are accurate.
However, minor differences in color, appearance, texture, or dimensions may occur due to:
Device and screen settings.
Normal manufacturing tolerances.
Product materials and finishes.
Updated product packaging or other non-material manufacturing changes.
Minor variations do not automatically constitute defects when they are consistent with the product description and do not materially affect the product's advertised characteristics.
We reserve the right to update product information, availability, and pricing when reasonably necessary.
If a significant product or pricing error affects an order that has already been placed, we will contact the customer and provide appropriate options, including cancellation and a refund where required.
We will not substitute a materially different product without the customer's agreement.
4. Orders & Order Acceptance
When you place an order through VELSFORD, you agree to provide accurate billing, shipping, payment, and contact information.
Submitting an order does not prevent us from performing reasonable checks related to payment authorization, product availability, order accuracy, fraud prevention, or fulfillment.
We may contact you if additional information is required to process your purchase.
In certain circumstances, we may be unable to accept or fulfill an order due to:
Product unavailability.
An obvious pricing or listing error.
Payment authorization problems.
Incomplete or inaccurate delivery information.
Reasonable concerns about fraudulent or unauthorized transactions.
Other legitimate operational or legal reasons.
If we cancel an order after payment has been collected, we will notify you and arrange an appropriate refund for the canceled items.
Customers are responsible for reviewing their selected products, variations, quantities, and delivery information before submitting an order.
5. Pricing, Payments & Taxes
Product prices are displayed in U.S. dollars (USD) unless another currency is expressly indicated.
Applicable shipping charges, taxes collected by VELSFORD, and discounts will be displayed or calculated during checkout where required.
Payment must be completed through one of the payment methods available at checkout.
Customers must be authorized to use their selected payment method.
We may update prices, product availability, and promotional offers for future purchases.
Price changes will not retroactively increase the amount agreed upon for an accepted order without the customer's authorization.
Promotions and Discount Codes
Promotional offers may be subject to specific eligibility requirements, expiration dates, usage limits, or other disclosed conditions.
Unless otherwise stated, promotional discounts cannot be exchanged for cash.
We reserve the right to correct promotional errors and address misuse of discount codes, subject to applicable law.
Customs Duties and Import Charges
Depending on the destination and shipping arrangements, international shipments may be subject to customs duties, import taxes, or other government charges.
Any responsibility for such charges will be determined by the applicable shipping terms, checkout disclosures, and relevant law.
We will not knowingly misrepresent required import charges or other material costs.
6. Order Processing, Shipping & Delivery
We aim to process and ship orders within the timeframes communicated on our website.
Processing and delivery estimates may vary depending on the product, destination, shipping method, carrier operations, and fulfillment location.
For complete information, please review our Shipping & Delivery Policy.
Fulfillment and Multiple Shipments
Products may be fulfilled from different locations.
As a result:
Orders containing multiple items may arrive in separate packages.
Different packages may have different tracking numbers.
Items within the same order may arrive on different dates.
Available shipping methods, fees, and free-shipping eligibility will be displayed at checkout.
Shipping Estimates
Estimated delivery periods are provided for planning purposes and are not guaranteed arrival dates unless expressly stated otherwise.
We make reasonable efforts to provide accurate processing and shipping information based on available fulfillment and carrier information.
Shipping Delays
If we become aware that an order cannot be shipped within the promised shipment timeframe, we will provide any delay notice, customer consent options, cancellation rights, and refunds required by applicable law.
Where customers are legally entitled to cancel because of a shipping delay, they will not be required to accept an unauthorized revised shipment date.
If we are unable to fulfill an order, we will provide an appropriate refund in accordance with applicable law.
7. Returns, Refunds & Exchanges
VELSFORD does not accept returns, exchanges, or refunds solely due to a change of mind or personal preference.
Examples include:
No longer wanting or needing an item.
Selecting the wrong size, color, style, or variation.
Changing your mind after purchase.
Wanting to exchange an accurately described product for another product.
Being dissatisfied with an item that accurately matches its description solely because of personal preference.
This restriction generally applies even when an item is unused or unopened.
However, our change-of-mind policy does not exclude or limit remedies for:
Incorrect products.
Damaged or defective items.
Products materially different from their descriptions.
Lost or undelivered orders.
Other circumstances protected by applicable consumer protection laws.
Every claim will be reviewed fairly using relevant information and reasonable verification procedures.
Depending on the circumstances, an appropriate resolution may include a replacement product, refund, or another agreed remedy.
For approved claims involving incorrect, damaged, or defective products, a physical return is generally not required.
If a return is reasonably necessary due to our confirmed error or a product defect, we will provide appropriate instructions and cover reasonable return shipping costs.
Once approved, refunds are normally initiated to the original payment method. We aim to initiate approved refunds within 5 business days, or sooner where required by law.
For complete details, please review our Returns & Refunds Policy.
8. Order Cancellations & Modifications
If you need to cancel or modify an order, please contact VELSFORD as soon as possible.
We will review reasonable cancellation or modification requests before fulfillment begins and attempt to accommodate them where feasible.
Once an order has entered fulfillment or has been dispatched, voluntary changes or cancellations may no longer be possible.
Orders that have already shipped generally cannot be canceled solely for change-of-mind reasons.
These restrictions do not override any cancellation, refund, or other rights required by law, including those relating to delayed shipment, non-fulfillment, or unauthorized transactions.
9. Incorrect, Damaged & Missing Orders
If your order arrives damaged, contains an incorrect item, or does not arrive as expected, please contact our customer support team.
We recommend reporting delivery or product concerns as soon as reasonably possible, preferably within 7 calendar days of delivery when applicable.
This suggested timeframe helps us investigate claims promptly and does not eliminate any rights available under applicable law.
When reasonably available, we may request:
Your order number.
A description of the issue.
Photographs of the affected product.
Relevant packaging or shipping information.
Tracking or delivery information.
Other reasonable supporting details.
An unboxing video is not required.
We review claims individually and do not automatically approve or reject a request solely because of an initial customer statement or a carrier's delivery status.
Where reasonable, we may investigate inconsistencies or suspected misuse of our refund procedures.
Legitimate claims will receive fair consideration, and customers retain all applicable legal remedies.
10. Intellectual Property
Unless otherwise indicated, the VELSFORD brand name, original website content, graphics, written materials, and other original creative assets are owned by VELSFORD or used under appropriate authorization.
These materials may not be copied, reproduced, distributed, modified, or commercially exploited without the necessary permission, except as permitted by applicable law.
Third-party trademarks, product names, images, and other protected materials remain the property of their respective owners.
The appearance of a third-party trademark or product name on our website does not, by itself, imply sponsorship, endorsement, or an official relationship.
Purchasing a physical product does not automatically transfer intellectual property rights associated with that product or its underlying design.
Nothing in this section restricts rights provided by applicable law.
11. Prohibited Activities
Customers and visitors must not misuse our website or Services.
Prohibited activities include:
Placing orders using unauthorized payment information.
Providing intentionally false or misleading information.
Attempting to gain unauthorized access to website systems or customer accounts.
Introducing malicious code or interfering with website security.
Using deceptive or automated methods to abuse website functionality.
Infringing the intellectual property rights of others.
Intentionally misrepresenting order problems to obtain unauthorized refunds, replacements, or other benefits.
Engaging in other unlawful activities.
We may investigate suspected violations and take reasonable action consistent with applicable law.
12. Third-Party Services & Fulfillment Partners
VELSFORD uses third-party service providers to support our business operations, including:
Website hosting and ecommerce infrastructure.
Payment processing.
Fraud detection and transaction security.
Order fulfillment and logistics.
Shipping and delivery.
Analytics and website performance.
Customer support and communications.
Some providers may operate from locations different from our customers' delivery destinations.
These providers may have separate terms, privacy notices, or operating procedures where applicable.
The use of third-party service providers does not remove VELSFORD's customer-facing obligations under applicable consumer protection laws.
Our website may also contain links to independently operated third-party websites.
We are not responsible for the content, availability, or practices of websites we do not control, except where responsibility is imposed by applicable law.
13. Customer Accounts & Account Security
Certain website features may allow customers to create or access customer accounts.
If you use an account, you are responsible for providing accurate information and taking reasonable steps to protect your login credentials.
Please notify us promptly if you suspect unauthorized access or unusual activity involving your account.
We may take reasonable security measures to investigate suspicious activity and protect customers, subject to applicable law.
14. Privacy & Personal Information
Your privacy matters to us.
Our collection, processing, use, and disclosure of personal information are described in our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed as described in that policy, subject to applicable privacy laws and consent requirements.
Please review our Privacy Policy for additional details about cookies, payment information, customer data, marketing, and your privacy rights.
15. Website Availability & Disclaimer
We make reasonable efforts to maintain the accuracy, security, and availability of our website.
However, temporary service interruptions, technical errors, maintenance, or third-party outages may occasionally occur.
To the extent permitted by applicable law, we do not guarantee uninterrupted access to the website or that every technical issue will be immediately resolved.
Product warranties, consumer guarantees, and legally required remedies remain unaffected.
Nothing in these Terms excludes or limits any liability, warranty, or consumer protection that cannot lawfully be excluded or limited.
16. Limitation of Liability
To the extent permitted by applicable law, VELSFORD will not be responsible for losses arising solely from circumstances beyond our reasonable control where liability may lawfully be limited.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.
Nothing in this section restricts customers from seeking legally available remedies for defective products, incorrect orders, undelivered goods, or other breaches of applicable consumer protection laws.
17. Changes to These Terms
We may revise these Terms of Service from time to time to reflect updates to our operations, website features, policies, or applicable legal requirements.
The latest version will be published on our website with an updated date.
Changes will not retroactively remove rights or alter obligations relating to an accepted order where prohibited by applicable law.
Your continued use of the website after updated Terms become effective will be subject to applicable legal requirements.
18. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the minimum extent necessary, where legally permitted.
The remaining provisions will continue to apply to the extent permitted by law.
19. Consumer Rights
VELSFORD respects applicable consumer protection laws.
Nothing in these Terms is intended to waive, exclude, restrict, or override any legal rights or remedies that cannot lawfully be limited.
Where applicable laws provide greater protection than these Terms, those legal protections will prevail.
20. Contact Information
If you have any questions about these Terms, your order, payment, shipping, cancellation, or customer service, please contact us.
VELSFORD Customer Support
Website: https://velsford.com
Email: samenjonrobrob85@outlook.com
You may also contact us through the Contact Us page on our website.
We aim to provide clear information, responsive assistance, and fair solutions to customer concerns.
Thank you for choosing VELSFORD.