Shipping policy

Shipping & Delivery Policy

Last Updated: October 26, 2026

At VELSFORD, we believe a great shopping experience should include clear communication, reliable order processing, and transparent shipping information.

We work with fulfillment and logistics partners to deliver our products to customers as efficiently as possible.

This Shipping & Delivery Policy explains how orders are processed, estimated delivery times, shipping charges, tracking information, and how we handle delivery-related concerns.

Please review this policy before placing an order.

1. Where We Ship

VELSFORD primarily serves customers in the United States.

Shipping availability depends on the delivery destination and the shipping options currently supported by our store.

Customers can confirm whether delivery is available to their location by entering their shipping address at checkout.

If a destination is not supported, available shipping options may not appear during checkout.

The estimated delivery times and rates outlined below apply to eligible United States orders unless otherwise specified.

2. Order Processing Time

Orders are typically processed within 1–5 business days after successful payment confirmation.

Processing includes:

Verifying order information.

Confirming product availability.

Preparing items for shipment.

Coordinating with our fulfillment partners.

Arranging shipment with the appropriate carrier.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays may begin processing on the next applicable business day.

If additional information is required to process your order, our support team may contact you using the email address provided at checkout.

Processing time is separate from shipping transit time.

3. Estimated Shipping & Delivery Times

For eligible orders shipped to the United States, our standard estimated delivery schedule is:

Shipping Stage

Estimated Time

Order Processing

1–5 business days

Shipping Transit

10–15 business days

Total Estimated Delivery

11–20 business days

Shipping transit time begins after an order has been dispatched.

The total estimated delivery time includes both order processing and shipping transit.

Please note: These are estimated timeframes, not guaranteed delivery dates.

Actual delivery times may vary depending on:

Shipping destination.

Carrier operations.

Customs processing, where applicable.

Weather conditions.

Public holidays.

Transportation disruptions.

Other circumstances affecting logistics.

Some products may have different shipping requirements. Where applicable, additional product-specific shipping information will be provided before purchase.

We make reasonable efforts to provide accurate delivery estimates based on available fulfillment and carrier information.

4. Shipping Rates & Free Shipping

VELSFORD aims to provide straightforward and transparent shipping charges.

For eligible United States orders, our standard shipping structure is:

Standard Shipping

Shipping starts at $4.99 USD for eligible orders that do not qualify for free shipping.

Free Shipping

Eligible United States orders with a qualifying order value of $99 USD or more may receive free standard shipping.

Free-shipping eligibility is determined by the applicable shipping rules and order value calculated at checkout.

Shipping charges may vary for certain products, delivery destinations, or shipping options.

The applicable shipping method and final shipping cost will be displayed at checkout before payment is completed.

Customers will not be charged additional shipping fees simply because VELSFORD divides an order into multiple shipments.

5. Order Confirmation

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

This confirmation contains information about the purchase and serves as acknowledgment that the order has been received.

An order confirmation does not necessarily mean the order has already been shipped.

If we are unable to fulfill an order, we will contact the customer and provide an appropriate resolution, including a refund where required.

6. Shipping Confirmation & Tracking

Once your order has been dispatched, we will provide shipping confirmation and tracking details when tracking information is available.

Tracking information may include:

Carrier or shipping service.

Tracking number.

Shipment status.

Available delivery updates.

Tracking updates may not appear immediately after a shipment is created.

Please allow time for the carrier to receive and scan the package before tracking information becomes active.

Tracking updates are managed by the relevant shipping carrier and may occasionally be delayed.

If you have questions about the status of your shipment, please contact our customer support team.

7. Multiple Packages & Fulfillment Locations

Some orders may be fulfilled from different facilities or shipping locations.

When an order contains multiple products, those items may be shipped separately.

As a result:

Products may arrive in more than one package.

Different packages may have separate tracking numbers.

Delivery dates may vary between packages.

One item may arrive before another item from the same order.

Separate shipments do not necessarily indicate that an item is missing.

If you believe part of your order has not been shipped or delivered as expected, please contact us for assistance.

VELSFORD remains responsible for addressing customer-facing order issues in accordance with our policies and applicable law.

8. Shipping Delays

We work to process and dispatch orders within the estimated timeframes communicated to customers.

However, unexpected circumstances may occasionally affect shipment or delivery.

If we become aware that an order cannot be dispatched within the promised shipment timeframe, we will contact the customer with relevant information and any updated shipping estimate that we can reasonably provide.

Where required by applicable law, we will offer the customer the option to:

Accept a revised shipment date.

Cancel the affected order or unshipped items.

Receive an appropriate refund.

We will not require customers to accept a shipment delay when applicable law provides the right to cancel.

If an order cannot be fulfilled, we will arrange a refund in accordance with applicable law.

Carrier delays that arise after dispatch will be reviewed based on the circumstances. We will assist customers in investigating delivery-related issues and providing legally required remedies.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering complete and accurate shipping details at checkout.

Please carefully review:

Recipient name.

Street address and apartment or unit number.

City and state.

ZIP or postal code.

Contact information.

If you notice an error after placing your order, please contact us as soon as possible.

We will attempt to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

If a package becomes undeliverable due to incorrect or incomplete address information, we will review the circumstances and available options.

Additional reshipping costs may apply when an address error is attributable to the customer, where disclosed and permitted by applicable law.

10. Lost, Missing & Undelivered Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

When investigating a missing shipment, we may review:

Carrier tracking history.

Delivery confirmation records.

Fulfillment and shipment information.

The shipping address provided at checkout.

Available proof of delivery.

Other relevant circumstances.

A shipment marked Delivered by the carrier does not automatically mean that a missing-package request will be rejected.

We review claims individually and fairly.

If a package is confirmed lost or an order remains undelivered, we will provide an appropriate resolution based on the circumstances and applicable law.

Depending on the situation, this may include a replacement shipment or refund.

11. Damaged Packages & Products

If your package or product arrives damaged, please contact us as soon as reasonably possible.

We recommend reporting the issue within 7 calendar days of delivery to help us investigate promptly.

When available, please provide:

Your order number.

A description of the damage.

Clear photographs of the affected product.

Photographs of the shipping packaging, if relevant.

An unboxing video is not required.

Our support team will review the issue and provide an appropriate resolution under our Returns & Refunds Policy.

The suggested reporting period does not eliminate any consumer rights available under applicable law.

12. Customs, Duties & Import-Related Processing

Depending on where an order is fulfilled and delivered, a shipment may be subject to customs procedures or import-related requirements.

Customs inspection and clearance, where applicable, may affect delivery times.

Any import charges that a customer is required to pay will be handled and disclosed in accordance with applicable law and the shipping arrangements communicated before purchase.

If you have questions about potential import-related charges for your destination, please contact our support team before placing an order.

13. Order Changes & Cancellations

If you need to modify or cancel an order, please contact VELSFORD as soon as possible.

We will attempt to accommodate reasonable requests before an order enters fulfillment.

Once an order has been processed for dispatch or shipped, voluntary modifications or cancellations may no longer be possible.

VELSFORD generally does not accept returns or cancellations solely due to a change of mind after shipment.

However, this restriction does not affect cancellation or refund rights arising from delayed shipment, non-fulfillment, defective products, or other circumstances protected by applicable law.

For additional details, please review our Returns & Refunds Policy.

14. Returns & Refunds

Our Shipping & Delivery Policy should be read together with our Returns & Refunds Policy.

VELSFORD does not operate a general change-of-mind return program.

However, customers may be eligible for an appropriate refund, replacement, or other legally required remedy if an order:

Arrives damaged or defective.

Contains an incorrect product.

Is materially different from its description.

Is confirmed lost or undelivered.

Qualifies for cancellation or a refund under applicable consumer protection law.

For full information, please visit:

Returns & Refunds Policy: https://velsford.com/policies/refund-policy

15. Policy Updates

We may update this Shipping & Delivery Policy to reflect changes in shipping partners, fulfillment procedures, available destinations, shipping rates, or applicable requirements.

The latest version will be published on our website with its updated date.

Changes will not retroactively remove applicable rights relating to orders already placed.

16. Contact Us

If you need assistance with order processing, shipping, tracking, delivery delays, damaged packages, or missing shipments, please contact our customer support team.

VELSFORD Customer Support

Email: samenjonrobrob85@outlook.com

Website: https://velsford.com

Please include your order number and a brief description of your concern so we can assist you efficiently.

Thank you for shopping with VELSFORD. We appreciate your trust and are committed to providing clear information and dependable customer service.